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Product Ratings

Product ratings offer your customers a way to provide feedback on the products you sell.

Store Ratings

Store ratings offer your customers a way to provide feedback on their order experience.

Buyer Support

When you make a sale, your buyers will be able to contact you through a dedicated store support system that you manage through your Seller Dashboard. Prospective buyers can also contact you through your store support system if they have inquiries on your products or policies.

To open a “Support Ticket” buyers will navigate to your store and click on the “Get Support” button. Buyers will select an order number to reference, if applicable. Once they fill in their name and a message, you will get an email that a support ticket has been raised.

From within your Seller Dashboard, you can access and respond to your buyer. Once you respond, your buyer will receive a notification of your response and you will continue to work towards resolving the inquiry. Once complete, you can select “Close Ticket” to indicate the status of a completed ticket.

Related Questions

Nope! The support system is simply a tool for you to use to easily organize your customer inquiries and order issues for easy management.If you choose to use your own support system(email, phone, alternate option), you can turn off your “Get Support” button in your store.

If you choose to remove the support option, be sure that you offer another way for customers to contact you!

Keep in mind that if Shop Handmade Hawaii is ever called upon to make a final determination decision in the case of a buyer dispute, the support system communications are used as a referencing point.

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