Items ship first class mail within a week. Tracking and insurance is included with every order that provides full coverage for damage or loss. Orders may be cancelled for a full refund any time before shipping. If you need to cancel and order after it is shipped please contact me and we can work something out. I am unable to provide refunds or partial refunds for late shipments due to post office delays at this time. If you need your item by a certain time please contact me before purchase. Mahalo and aloha!